Carpenter was named CEO of RTS in the fall of 2011, and began leading the organization through a period of significant change which transformed public transportation for the community. Driving that transformation was the opening of the award-winning RTS Transit Center, a technology rich, customer-focused facility that serves nearly one million customers each month.
Concurrent to opening the RTS Transit Center, the RTS routing system was redesigned. The transformation continues with the implementation of innovative new products that offer faster service to popular destinations and improved customer amenities at the University of Rochester Medical Campus. Carpenter is also leading strategic initiatives designed to support the remaking of our center city while serving the needs of current customers, as well as millennials, seniors and the mobility impaired.